Blog

August 31st, 2015

You’re probably all too aware of the Ashley Madison hack by now. Maybe you are closely following the names and people involved, perhaps you don’t care or most likely you are somewhere in the middle. No matter where you find yourself standing on this issue, it should be used as a valuable learning tool for your company’s security. Here are three lessons your business can take away from the scandal.

1. Make sure your company’s security data is actually secure

You probably tell clients their information is secure, but just about every company makes that claim. One of the biggest mistakes made by Ashley Madison was the failure to know if its data was truly secure. The company publically lauded its security, but it now seems like those claims were rather hollow. In fact, it appears as if no one at Ashley Madison knew a whole lot about its security practices until it was too late.

Don’t simply pass off your business’s security to the IT department. Being involved will allow you to see how it works. You don’t need to be a tech expert to understand how your data is being secured. Your security provider, whether it be in-house or via a managed services provider, should be able to explain security practices in layman’s terms. This will allow you to ask questions and be proactive because chances are if you see a weakness, others will notice it as well.

2. Beware of your employees and their email and Internet activities

Another takeaway from this scandal was the fact many employees, both from private companies and government offices, were using business email accounts to sign-up for Ashley Madison and office Internet connections to access the site. Putting the ethical questions aside for a moment, public sentiment is undoubtedly negative and companies with employees who used Ashley Madison at work have been exposed to the scandal’s backlash.

By placing the appropriate email and Internet security solutions in place at your business, you can reduce the amount of risk your company is exposed to by employees. No one really wants to put restrictions on their employees’ Internet and email access, but it is important to be smart. Being connected to scandals like this can bring unwanted publicity to your business. Worst of all, your employees might not even realize they are putting your company in harm’s way when they access this type of content at work.

3. Be prepared for data loss

As the Ashley Madison case has shown us, massive data theft or loss can be the end of your business. When clients trust your business with their data, they are confident in your ability to protect it. Of course, things do happen and if your data does go missing, it’s important to have a plan of action ready. While it’s unlikely your company’s data breach is unlikely to garner the attention of Ashley Madison, it means a whole lot more to you, your company and your employees. Just because your company isn’t big doesn’t mean it’s invincible.

A disaster recovery plan can help your company ensure it has backups and even backups of your backups. If you believe your data has been stolen by hackers, it is important to act immediately. You’ll need to quickly assess what information has been stolen and inform the appropriate parties so they can take the necessary steps to protect themselves. From there, you will want to re-secure your company closing any security loopholes that have been found. Finally, access your backups and make sure your business continues to operate as close to normal during the crisis.

Worried about your security? We can show you how to protect yourself. Contact us today for more information on how to keep your company safe.

Published with permission from TechAdvisory.org. Source.

Topic Security
August 28th, 2015

Healthcare_Aug28_AAs a business owner in the healthcare sector, you'll be familiar with “Electronic Medical Records” (EMR). But implementing an EMR system into your practice is a big decision, and will only work if you have the full cooperation of a majority of staff members, if not all. To avoid the struggles, and headaches EMR implementation, here are some tips to prepare your employees for EMR.

1. Make a clear announcement

Announcing the transition is an extremely important part of the success of your implementation. Start off by presenting the need for a change in a formal, referenced way which proves the advantages of switching over to a paperless system. Every staff member should understand what is happening, what their tasks are, and what is to be expected of them during and after implementation.

The presentation should highlight the many benefits of EMR and how the initial expenses can be justified with the long-term cost savings down the road not to mention more streamlined operations. Once equipped with all the facts, your team will likely be more receptive to new technology.

2. Focus on top staff members

You should focus on gaining acceptance from the top tier of staff, especially senior physicians and administrators. The entire implementation process can be made so much easier with support from the staff who carry authority and have the relevant knowledge.

3. Designate super users

It is more practical to identify one or two super users, who will be the go-to people for any EMR questions other staff in your company may have. Equip them with the knowledge and skills they need to provide tips and guidance to others. But you can’t just choose anyone for the job - you need people who have high computer literacy and are able to quickly keep up with changing technology. If you don’t have any super users in mind, you can identify these people by conducting an internal job search and select those that qualify for the position.

4. Conduct feedback sessions

Once your EMR has been successfully installed and you begin using it with patients, you’ll probably come across a few problems along the way - whether it’s a function that your staff don’t understand, or workflow processes that needs to be redesigned. The only way to quickly resolve this is to ask staff for feedback. Schedule a weekly or bi-monthly feedback session to discuss with your staff about how they’re handling the changes, and whether anyone can highlight areas of that could be improved.

5. Take advantage of online resources

A super user would have answers to any EMR-related questions that come up, but this isn’t always the case. In these circumstances, you can browse educational materials provided by your EMR vendor. They are a valuable source of information that contain training manuals, video tutorials, community forums, and webinars.

Implementing a new EMR system brings about many challenges for your practice. By following the tips outlined above, you can avoid employee resistance and even accelerate the transition process. Want to integrate an EMR system into your business? Get in touch with our technicians today and find out how we can help.

Published with permission from TechAdvisory.org. Source.

August 26th, 2015

Windows_Aug26_AEver wondered what the Cortana thing that keeps showing up on Windows 10 is? It’s actually a digital voice assistant similar to Siri or Google Now. While you might be apprehensive about talking to your laptop, utilizing Cortana is easier and cooler than you might think. Here’s all you need to know about getting Cortana set up and what she can help you with.

If you are using Windows 10, it’s likely you have come across Cortana at least once or twice. While you might fear that the effort involved in setting up the feature isn’t worth the time you will save once Cortana is up and running, you would be mistaken. Configuring her is quite simple and she is more helpful than you might realize.

Setup

For starters, you will want to have your microphone turned on if you plan on using voice commands, and all the privacy and locations settings enabled. Cortana will not work if these have not been activated. From there, she will give you a brief overview of her capabilities and ask you a few questions to get to know you better.

Once that is completed, you are going to want to spend a few minutes testing her out and seeing what she can do for you. This awkward, getting-to-know-you stage might seem like a waste of time but, once you have a good feel for Cortana, you’ll be more inclined to use her in the future.

Maximize Cortana

Now that Cortana is ready to assist you, it’s important to utilize her as a personal assistant. Here are a few areas she can really come in handy:

Find that document - Ever saved a document somewhere to later forget where it was stored? Simply ask Cortana to look for it by saying, “Hey Cortana, find (file name),” and she will bring it up for you. Let’s say you are looking for Word documents located in multiple folders on your computer; all you have to say is, “Hey Cortana, find my Word documents,” to have her pull up all your Word files.

Easily start tasks - Football season is nearly upon us and that means fantasy football season is here. Utilizing Cortana could give you the extra edge needed to win your league this year. If you want to check on Tony Romo’s status, say, “search for Tony Romo injury,” and the search results will pop up for you. Want to make a sneaky trade offer to John before your rivals? Say “email John Fantasy Football,” and a window with his e-mail address will pop-up. Of course, these features are universal and you don’t have to like or even know what fantasy football is to use them.

Answer your questions - One of the coolest features about Cortana is the fact that when you ask her a question she will not only show you the answer, but speak it as well. Want to know what the weather is like in Denver? Just say, “Hey Cortana, what’s the weather in Denver,” and she’ll give you the lowdown on it. Need to know when your next meeting is taking place? Ask Cortana and she’ll reply with the answer. This is especially nice when you’re in your office but away from the computer.

Talking to Cortana is nice, but speaking with a person about your IT is better. Contact us today for all your technology needs.

Published with permission from TechAdvisory.org. Source.

August 26th, 2015

BusinessIntelligence_Aug25_ADashboards have become an extremely useful tool for companies to make the most of their raw data. With proper implementation, a dashboard can display essential information in an easy-to-understand format, allowing business owners to take in the most important data about their company at a glance. But a dashboard can say a lot of things depending on its setup, and it’s important to choose one that can best serve your purpose. Here are three types of business dashboards to consider.

Strategic dashboards

Ideal for senior managers and executives, strategic dashboards are designed to help identify potential opportunities for business expansion and improvement. This type of dashboard doesn’t provide information in-depth enough to make complex decisions, and is typically is updated once a month or quarter.

Benefits of strategic dashboards As the name suggests, strategic dashboards are designed to provide strategic guidance. The dashboards give a bird’s-eye view of your business. They can contain anything from overall sales numbers to sales and revenue comparisons, or inventory levels, making it easy for executives to understand the overall health of the organization.

Analytical dashboards

This type of dashboard provides users with insights from a volume of data collected over time, enabling you to understand why certain things are happening, and what changes should be made in the future in order to accommodate them. The data presented in analytical dashboards tends to be complex, and usually requires advanced training to use. That’s why they are generally used by business analysts, instead of being widely deployed to other employees and across all departments.

Benefits of analytical dashboards When it comes to creating and implementing strong business strategies, understanding the trends and events in your data is crucial. Analytical dashboards provide detailed information that allows you to compare current against historic data. Implementing analytical dashboards allows you to enjoy in-depth analysis, identify patterns and opportunities in your data, and determine why processes are working in certain departments.

Operational dashboards

Operational dashboards are used to monitor the real-time operations of employees, allowing them to measure the effectiveness and efficiency of their work performance. This type of dashboard is commonly found in departments where it’s essential to respond to critical information quickly, such as those working in sales and marketing.

Benefits of operational dashboards Business owners rely on operational dashboards to track their employees’ progress, and to be notified of issues as they come up in order to respond quickly. What’s more, the dashboards provide up-to-date information, all bundled in one place, making it easy for employees to make quick decisions without having to dig through large amounts of data.

Dashboards concentrate all data, metrics, and parameters in one place, bringing a totally new dimension to business intelligence. Your company can significantly benefit from the right dashboard. If you’re looking to implement dashboards for the first time, or to enhance the functionality of your current dashboard, get in touch with us today.

Published with permission from TechAdvisory.org. Source.

August 21st, 2015

As technology continues to evolve in the healthcare industry, new developments are being made to improve the quality of delivering patient care. Breakthroughs in treatments, communication systems, and information gathering have provided healthcare practitioners with new tools to better serve patients. With that said, here are some of the biggest impacts technology has made in healthcare.

Enhanced information access

There’s no doubt that more and more people are using the Internet to research their medical issues. The introduction of Internet has allowed countless people to look up symptoms, exploring treatments and medicines on the web. Now that’s not to say that paying a visit to a doctor is a bad idea. But browsing for information online has enabled patients to understand what kind of symptoms they’re having, and allowed them to make better decisions about what to do next.

Better treatments and less suffering

Technology has also brought about new and innovative machines, medicines, and treatments that have the potential to save lives and improve the chance of recovery for billions. Not only can sophisticated technologies help patients heal and recover directly, they have also assisted researchers to make healthcare even more effective.

Take surgery for example. The invention of new medical tools and treatments, such as anesthetics, has enabled doctors to perform operations that were not possible before. They can undertake surgeries slowly and carefully, without worrying that their patients might feel pain or have their body give up altogether.

Improved patient care and staff efficiency

Electronic medical records have made patient care safer and more reliable than ever before. Physicians and nurses use portable devices to store patients’ medical records and check that they are administering the correct treatment. What’s more, results of lab tests, medicine orders, and patient information are all electronically stored in the main database, allowing for future reference.

Healthcare staff also benefit from technology - they have instant access to thousands of case studies, medical textbooks, and detailed patient history. Technology has also created telemedicine, a practice that enables doctors to consult with professionals from all over the world to diagnose, treat, and research conditions more effectively.

Medical trends prediction

Major search engines are now capable of predicting medical trends such as epidemics and flu outbreaks, based on the health information that users search for. Although not everyone who searches for “flu” is actually sick, these search queries tend to be popular when flu season is happening. The queries are added together to estimate how much flu is circulating in countries around the world. Medical experts are able to apply this information to take preventative measures and respond to outbreaks quickly.

Technology is paving the way for patients to live healthier lives. If you’re looking for efficient technology solutions to propel your healthcare business forward, don’t hesitate to contact our experts today - we have the perfect tools for all your needs.

Published with permission from TechAdvisory.org. Source.

August 20th, 2015

InternetSocialNetworkingandReputationManagement_Aug18_AThe more your company expands, the bigger its online presence will become. This means keeping eye on what your company puts online, as well as what others are saying about you, becomes a vital task. Online Reputation Management (ORM) is important, and here’s how you can get started with it.

ORM is still a relatively new concept, and one that small and medium-sized business owners may not yet be familiar with. Simply put, ORM is the monitoring and protecting of your company’s reputation online. Not only are you looking out for what your company is producing, but also what other people are saying about you.

You only control a limited amount of your company’s message. Consumers using social media control the rest and can often times make or break your company. That is why more and more businesses are investing resources in ORM. While many companies choose to handle their ORM in-house, there are ORM service providers who can take care of the process for you.

Search for your company

Once you’ve determined who will be looking after your ORM, it’s important to see how your business stacks up. The first thing you should do is search for your company on Google. The results are often telling for your business. Being at the top of the search results is a good sign, and shows your website has strong SEO terms and social media presence. If your company doesn’t appear on the first two pages of search results, or the results that come up aren’t what you want people to see, it’s time for your ORM team to get to work.

Bolster your online presence

Creating quality content - to boost where your business shows up in the search results, or push down negative content - is the next step for your ORM. Remember, most people only bother with the first two pages of Google search results, so you want to own those. Other ways to bolster your online presence include registering with online business directories like Yelp or Yellowpages.com. These sites almost always rank very well in search results.

Another positive step would be to expand your social media portfolio to include sites you might not think of right away, like Google+, YouTube, Pinterest and even Tumblr. Being active on just a couple of these channels can further improve your exposure.

Set up a monitoring system

Finally, setting up a monitoring system will ensure your ORM is always up to date with your company's online profile. Signing up for Google Alerts can guarantee you are always informed of new brand or keyword mentions, while tools like Tagboard and TweetBinder will search various social networks for keywords and hashtags related to your business. These are valuable tools to ensure you’re on top of what's happening to your business online.

At the end of the day, your online reputation needs to be not only robust, but sterling as well. That is why dedicating resources to ORM can not only protect your business, but help it grow as well. Clients will find your business easily when they search for it, and the results they do find will be the things you want them to see.

Want to know more about ORM or anything else internet-related? Contact us and we can help your business today.

Published with permission from TechAdvisory.org. Source.

August 17th, 2015

164_SM_AOne of the most valuable tools available to the modern-day marketer is the email list. A large one can make you millions, and a small or nonexistent one can prevent your business from properly taking off. So how do you grow yours? Using social media is one way that is often less talked about. Here are three tips on how you can leverage it to grow your email list.

Post and share your emails publicly

If you create great content for your email list and no one sees it except your subscribers, how are your non-subscribers going to know what they’re missing out on? They won’t, which is exactly why you should give your social media fans and followers a taste of the valuable content that awaits them after sign up.

Now let’s be clear. This doesn’t mean you should share every single email you send out to your list. If you did, there would be less of a need to subscribe. Instead, try sharing or posting an email once every few weeks or once a month.

Make it easy to sign up

Let’s face it. Many of us will take the easier, simpler path whenever possible. This is just as true in marketing as it is in other more primal aspects of human nature. Take eating, for example: if you’re short on time and have a choice between two restaurants for lunch, and one delivers and the other doesn’t, which one are you going to take? Likely the delivery. Even if you prefer the one that doesn’t deliver slightly better, you’d probably still take the delivery for the simple fact that they’ve made it easier for you.

In the online marketing world, the same concept works for gaining subscribers. This is why you need to make it as easy as possible for people to sign up after they’ve read your publicly shared email. To do this, simply add a sign-up link to the emails you share.

Create valuable content

You’ve probably heard the phrase “content is king”. However, whoever came up with this catchphrase left out a very important keyword. It should instead read “valuable content is king.” If you’re shelling out dozens of blog posts, emails, podcasts or videos a month but the content is useless to the reader, you’re not going to make any traction with your email list.

When trying to gain subscribers, always ask yourself, “what’s in it for them if they sign up?” If you simply have a signup box on your website or social media page, but no valuable content to go along with it, why would someone sign up? Would you sign up? The point is that there needs to be a reason for someone to subscribe to your email list. And valuable content is a very good reason.

Lastly, don’t forget to demonstrate why it’s more valuable for your future audience to subscribe rather than simply follow you on social media. To do this, give them an incentive to sign up. This could be in the form of an exclusive offer or a free ebook, course, report, or something similar.

Want more tips on leveraging social media to grow your business? Send us a message today.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
August 14th, 2015

As the healthcare industry continues to embrace significant technological changes, healthcare providers need to keep up with the latest trends to deliver better patient care. That’s why more and more healthcare organizations are turning to managed services providers to lower costs and improve productivity. While this concept is on the rise, the services and level of support offered by managed services providers remain all over the place. However, there are certain managed services providers that work specifically within the healthcare verticals.

Here are some things to look for in a managed services provider before you consider partnering with one.

They guarantee response times

When it comes to providing healthcare services, talking about fast response times is not the only thing that matters. You should always make sure that your provider guarantees response times, and that you’re able to contact them 24/7. Consider this: in a scenario where something breaks or you come across technical issues in the dead of the night, your best bet would be to contact your service provider, not to try fixing things on your own. Therefore you need a provider who is able to provide assistance whenever you need it most.

They support a business continuity plan

You risk putting your organization in jeopardy if your managed services provider can’t assist in your recovery from major outages or natural disasters. A business continuity plan is an absolute necessity in your healthcare organization - you simply can’t afford to lose all your valuable medical data in the event of a disaster. You need all the help you can get from your managed services provider to maintain redundant systems, as well as help manage automatic failovers.

They provide proactive security

In the world of healthcare data security, aligning your practice with HIPAA compliance mandates is essential. Failing to meet regulations may result in huge fines, serious penalties, and even the withdrawal of your license to operate. The ideal managed services provider should offer core security services that include identity-based security and encryption, authorized privileges and access control, and data accountability and integrity.

They offer staffing services

Healthcare staffing shouldn’t be a hassle but, thanks to the changing dynamics of healthcare IT requiring a sophisticated workforce, that’s exactly what it can become. You need a managed services provider that assumes full responsibility for your clinical labor while providing you with a single point of contact for all your staffing operations, including account management, customer support, order placement, and more.

Choosing the right managed services provider can be a time-consuming task but, when you do make the switch, they can streamline your operations, reduce operational costs, and enhance workforce transparency.

If you want to learn how great technology and support can benefit your healthcare practice, get in touch with us today - we provide the perfect set of IT solutions and outstanding support to drive your organization forward.

Published with permission from TechAdvisory.org. Source.

August 11th, 2015

Office_Aug11_ATablets with Windows 10 installed received a boost recently with the unveiling of the new Office Mobile applications. The mobile versions of the iconic Word, Excel, PowerPoint and OneNote applications are specifically designed for use on tablets. The "touch-first" interface allows users to easily edit documents while on the go. The best news of all is the fact that Office Mobile apps are free for users of Windows 10.

One of the biggest complaints about trying to edit a Microsoft Office file from a tablet is usability, or lack thereof. That has all changed, at least for Windows 10 users, with Microsoft’s recent release of Office Mobile apps. The tablet-friendly versions of Word, Excel, PowerPoint and OneNote have been built from the ground up to improve touch functionality.

Even if you don’t have Windows 10, you still might be intrigued about the potential of having Office apps that are touch-friendly. Here are some of the new features you can enjoy when using Office Mobile apps.

Word

Microsoft Word Mobile has all the tools and features of the PC version including more nuanced tasks like being able to track changes and add footnotes. The Read mode, a mobile exclusive, improves the way documents appear by making them flow better on the smaller screens of a tablet while also letting you zoom in and out with a simple tap of the screen.

Excel

Recommended Charts is the prominent feature of the Excel Mobile app. It allows you to quickly show off your data using a stylish chart or graph with only a few taps. You will also find that reordering columns, adding formulae, changing chart types and the majority of Excel’s other core functions are easier than ever before.

PowerPoint

Of course Office wouldn’t be Office without PowerPoint. The mobile version of the app allows you to edit slides with new touch gestures. This makes it easy to insert and edit pictures, tables, shapes and SmartArt. But the real star here, and of the entire Office Mobile setup, is the Presenter View. This mode gives you full control over what your audience sees on the big screen during a presentation while still letting you view your speaker notes on the tablet.

OneNote

Windows 10 comes installed with OneNote, so you’re probably already using it. Tablet users will notice that changes made by anyone working in the notebook are automatically saved and synchronized for everyone to see.

The release of Office Mobile apps is just one of three big launches to come from Microsoft in 2015. Both Microsoft Office 2016 and Office Mobile for phones are slated for release this fall. Yet, while these tablet applications represent marked improvements for Windows 10 tablet users, they are probably not quite enough to warrant the switch from other operating systems just yet. In fact, even if you’re in love with the idea of having user-friendly, mobile versions of Office, you might want to hang on in there - it’s likely Microsoft will release them for iOS and Android in the near future, too.

Want to know what hardware and software is best for your company? Want to increase productivity in your office? Get in touch with us and we’ll show you how to do it.

Published with permission from TechAdvisory.org. Source.

August 7th, 2015

HealthcareGeneral_Aug7_AThe healthcare industry is undertaking a transition from paper-based to paperless medical records, resulting in an expansion of electronic medical records (EMR) market worldwide. According to a new market report published by Transparency Market Research (TMR), a global market intelligence company, the trend for virtualization in the healthcare industry will continue to rise until 2020.

The rising trend of EMR

EMR is a digital version of a wide range of health-related information, such as patients’ medical history, medications, laboratory test results, and diagnostic images. The system grants physicians and staff access to this data from virtually anywhere, allowing them to collaborate and work more efficiently, as well as being able to provide better patient care.

The adoption of EMR systems is increasing across healthcare facilities worldwide. In the past, EMR remained more prevalent among medium to large-sized hospitals than smaller ones, primarily because of budget differences. However, with the development of modern EMR systems, even smaller medical institutions are now able to benefit from the latest healthcare technology, and the market for EMR systems is expected to grow at a significant rate.

Causes for EMR growth

Some of the major factors contributing to the growth of the market are the significant advantages of EMR systems and financial incentives from governments. The benefits of implementing an EMR system include more accurate and up-to-date patient information, reduced operational costs in the long term, reduced medical errors from poor handwriting and coordination, quick access to patient data, increased patient participation, and the improved efficiency of healthcare providers. These advantages encourage healthcare providers to switch from traditional paper-based systems to a more advanced EMR system.

Another cause for EMR market growth is the financial incentive programs initiated by governments of various countries. For instance, the U.S. federal government allocated $27 billion in an attempt to encourage EMR adoption across the nation. As a result of this incentive program, more and more healthcare providers are implementing EMR, and the numbers are on the rise.

EMR market segmentation

According to TMR, about 42 percent of the total EMR market was held by North America in 2013. The second largest market was Europe, followed by Asia Pacific. These rankings are unlikely to change within the next few years, but the EMR market is seeing a steady growth in some Asian countries.

EMR is here to stay, and it’s important that healthcare organizations implement it properly. Get in touch with one of our experts today and learn more about how EMR can benefit your healthcare practice.

Published with permission from TechAdvisory.org. Source.