Without exception, every representative from the Apex tech team has been exceptional. It's a pleasure to call and talk to any one of them. That is very important!

"I was very reluctant to hire a local IT company to manage my electronic medical records and practice manage network because I didn't want the expense of doing so, even though I never checked to see what the cost would be. Most of my experiences with IT support entities revolved around long telephone hold times, and delays that often lasted days, so I wasn't really even interested.

After almost five years of struggling with IT support using the remote vendor/IT support company from whom I obtained my medical practice software, I finally had a bit of an epiphany. A critical computer in my network crashed and I needed it fixed immediately...preferably yesterday. I called Apex out of the blue and pleaded for help. I dropped the computer off over the noon hour and it was fixed by close of business that same day. They charged me very little to fix it.

That caused me to wonder how much simpler my professional life might be had I been working with them all along. I asked for a price quote for ongiong support and was met with an ultra-professional response. I signed on the dotted line. Now I can't imagine what I would have done without Apex. They are instantaneously responsive. A live voice almost always answers the phone, no matter what time I call. I am rarely put on hold and never for more than a few moments. More importantly, they always throw whatever resources are necessary at my problem and wind up getting it fixed promptly. And then when its all over, I promptly get an e-mail from an Apex mucky-muck asking me if my problem was resolved promptly and appropriately. That is so cool.

But perhaps most importantly, they have a system of proactively manging my network that helps me to avoid altogther many of the problems I had been having. I've received calls from Apex support staff, even on weekends, telling me a hard drive looks like it is going to crash and should be replaced soon; that our server appears to be overheating, please check the air conditioning in the server room; or our (Apex's) ability to monitor the system just went down so please check your modem.

"Apex has been our virtual IT department since 2005. Healthcare is a very complex business. To have that kind of expertise in house is cost prohibitive. They're very, very responsive to our needs - we get responses to our questions immediately."

"They have a large pool of technicians, so if one doesn't know the answer, another one does. They're assisting us with going from totally paper-based records to an electronic system, and it improves efficiencies with patient care. If someone is seen in the ER on Saturday, it's immediately noted in their chart, so when they go to the clinic on Monday, the Doctor has that information at his fingertips."

"Scott Putnam and his staff have worked on strategic technology management as well as equipment installation and maintenance for both our clinical practice and the sleep disorders center. Their technical and administrative staff have a strong orientation to customer satisfaction and they have always been quick to respond and correct technical problems.

The management of data is a vital concern for this office and Apex gives the best balance of technical information and practical application. For example, they have helped with the implementation of Electronic Health Records, electronic prescribing, practice management and general office efficiency improvements. They have always been able to provide solutions that give immediate and cost effective alternatives to our data management needs.

We are pleased to give our unqualified recommendation regarding the integrity and quality of Apex's services."

Thank you again for being part of our team. Apex and all that are involved have shown such a high level of dedication to Solace is undeniably a very special relationship, that Solace wholeheartedly
believes in Apex's outstanding customer service along with excellent above and beyond knowledge and problem solving capabilities.

Thank you again!

Thank you for your prompt and professional help on Friday. Getting the Chart Manager back on line so quickly was huge. Thanks again.

Your company’s the best! We feel much better knowing Apex is taking care of our computer system. Thank you!

The technicians are extremely friendly & helpful. I don’t know what we would do without Apex support.

I appreciate your service!!

Keep doing what you are doing. Great staff!

Excellent service!

You have been great…excellent service! Thank you!